Unboxing

2020-12-06

With: Person bKEfGP Scenario: Unboxing the Voice Assistants

Participatory Observations #observation

Says

• can we keep it
• looks like an apple product
• it’s alive! there are some lights
• it’s like a science-fiction AI that will help me
• it was magic when I touched it and it activated
• to the voice assistant: I’m sorry, I didn’t want to disturb you
• i like the sound of the volume buttons

Thinks

• I hope I can win/safe some time
• I’m looking forward to handsfree assist while cooking
• I think I will not use it in any other way then music
• looks like a nice decoration on the photo on the packaging
• while opening the package: looks very orderly
• Google is very practical because it is everywhere (in terms of plattforms)

Feels

• packaging feels compact and has a good weight to it
• the object has a nice texture to it
• curious
• relieved that everything goes so easy
• UI and graphics in home app are cute
• sound of volume buttons sounds like wood
• excited to see what else it can do

Does / User Journey

Physical Unpacking - Turns around box - Removes plastic - Takes Mini out of box and puts it on table - Removes charging cable and tests it on wall - Prepare thing on table

Setting up device - Reading manual - Gets a long power-cord to be able to sit on couch - Downloads Google Home app and starts setup process - Chosing setup options - Skimming through legal talk - Associates other accounts (Spotify, Netflix) with Google Home

Testing - Presses buttons on device to find volume - Finding and testing the microphone on/off switch and using it - Juxtaposing the voice - Puts on music by the Beatles - Trying other commands

Pain Points

• downloading app, user doesn’t use so many apps usually
• waiting a lot
• privacy issues, user felt uncomfortable about all the options