Unboxing

2021-01-06

With: Person oPJ3Mv Photos: 2021-01-06 Photos of Unboxing at oPJ3Mv Scenario: Unboxing the Voice Assistants

Participatory Observations #observation

Says

• asks about my research
• “Nöd äs gäbigs Kabel”
• “Stop, stop!” (Assistant on Phone startet playing music)
• Wieso steht hier nichts darüber?
• Wo ist dieses Gerät?
• Schon noch schwierig… (While setting up Home)
• “Oh, das isch smart!”
• Warum gibt es einen Schalter für das? (Privacy switch)
• Ok Google, Spiel Musik von Spotify … Smart

Thinks

• Manual ist sehr schlecht
• Prozess ging trotzdem einigermassen einfacher als gedacht
• Design ist noch schön
• Berühren ist angenehm

Feels

• Unsicher, Nervös
• Dann erleichtert

Does / User Journey

Physical Unpacking - Rips of plastic - Takes of clippers, looks slightly confused at them - Has problem putting charger into wallsocket due to it’s design

Setting up Home - Has Google Home app already installed - Clicks around app, but doesn’t find the correct way to add Google Nest Mini - Flips through manual, but doesn’t find help

at this point I help with the app

• Searches for ID on device, to know if the app go the right one. There is another device nearby
• Finishes setup in app

Setting up assistant - sets up voice recognition - clicks through agreementts - connects spotify

Pain Points

• Already installed Google Home app lead to confusion