Unboxing the Voice Assistants
Dezember 2020
One point of insight was an unboxing observation I did with
The goal for the participants was to successfully setup the Google Nest Mini. I was trying to capture what was going within the user through an empathy map and doing a user journey.
Empathy Map
User: Says, Thinks, Does, Feels (Emotion and Senses)
User Journey
User wants to setup a Google Nest Mini. I want to capture how the users goes about that and what kind of relationship this unboxing initiates.
- Motivation. Why are they trying to do it?
- Actions. The actual behaviors and steps taken by users.
- Pain points. What are the challenges users are facing?
#research-design Research Designs